MSI MAG CORELIQUID 240R / 360R Product Announcement

Dear MSI users,

Recently, we have received feedback from some of our users that they have experienced a drop in heat dissipation efficiency when using the MAG CORELIQUID 240R / MAG CORELIQUID 360R liquid coolers.

Our preliminary investigation has identified that a small portion of the liquid coolers produce sediment that can cause a blockage. This, however, will not cause any damage to your system since the processors are equipped with a protection mechanism against overheating.

MSI cares deeply about our users’ overall experience and we simplified our processes to provide faster product replacement services.

Users can identify whether they have an affected products by looking up the product serial number here. We will provide a comprehensive product replacement (MAG CORELIQUID 240R V2 / 360R V2) service to all affected products that have abnormal heat dissipation ( Example: CPU temperature is higher than 60°C while idle and the cooler is properly seated with thermal paste applied between the CPU and cooler ).

Moving forward, we will continue to work with our suppliers to thoroughly inspect all MAG CORELIQUID 240R / 360R liquid coolers that may potentially be affected. If you have any questions, please feel free to contact your local MSI Customer Service Center.

Swap Process

Please make sure your liquid cooler is a MAG CORELIQUID 240R or MAG CORELIQUID 360R, then submit the product serial number to verify whether your product qualifies. Next, select your purchase region once the product serial number has been successfully submitted, we will provide you with a suitable swap suggestion.

Once your serial number is confirmed to be an affected unit you will be brought to the Advanced RMA page. If you are not brought to the page automatically, please click on the hyperlink. You will need a few things to begin the process:

• Serial Number
• Full Name
• Shipping Address
• Phone Number
• Email Address

A prepaid Fedex shipping label will be included with the replacement unit. You will need to use the label to return the defective unit including all original components, ie. Screws, cables, brackets, etc.

*Please Note* if your liquid cooler is from a prebuilt desktop, you will need to provide the serial number of the desktop PC, not the liquid cooler.

Please make sure to read through the instructions for more specifics as well as read through the email you receive once you start the Advanced RMA process.