MSI Canada

Suitable Packaging Materials

Are you ready to send your product to MSI Service Center for repair? In order to avoid damage to the unit during transportation due to incorrect packaging methods when sending it for repair, please refer to the following suitable packaging materials and packaging examples to avoid rejection and reduce damage to the machine being sent for repair and unnecessary disputes.

Please use the original packaging as much as possible and package it in a sturdy carton. If the original packaging has been discarded, it is recommended that you prepare a sturdy carton and use the following materials to avoid damage during transportation.

Packaging material type: Corrugated Box

Function: Avoid choosing an outer box that is too thin or too soft. Make sure each side is solid and undamaged to prevent deformation of extrusion when transportation.

Packaging material type: Air-Encapsulated Plastic (cell bubble sheeting)

Function: It can provide sufficient cushioning and surface protection, and is suitable for wrapping fragile or impact-resistant items.

Packaging material type: Styrofoam

Function: It can avoid damage to the internal structure of the product due to vibration, and can strengthen the impact caused by the contact between the sent items and the ground or other goods.

Packaging material type: Honeycomb Paper

Function: It can withstand high-intensity tensile force, making it unbreakable and fully extendable. The fully expanded honeycomb structure has good buffering and protection.

Packaging material type: Foam Bag

Function: Easy-to-use packaging material, no need to use any foaming equipment, just simple steps can easily provide excellent protection for items to be sent.

Packaging material type: Expanded Polystyrene “Peanuts”

Function: Each shaped particle is tightly linked to each other to avoid damage caused by product displacement during transportation. It is a good cushioning packaging material.

Packaging material type: EPE Foam Cushion

Function: It overcomes the shortcomings of ordinary foaming materials such as brittleness, deformation, and poor recovery. It is anti-vibration, impact-resistant, and has strong protective power.

Suggested packaging examples

Please use the original packaging as much as possible and package it in a sturdy carton. If the original packaging has been discarded, it is recommended that you prepare a sturdy carton and sufficient cushioning material. Please refer to the following steps and images for packaging guidance.

Spread the filling all over the bottom of the carton.

Laptop

Motherboard

Graphics Card

Desktop

Monitor

Machine-tie 2 to 3 circles of bubble bags, place them in the center of the carton, and fill the surrounding area with filler.

Please be sure to close the CPU slot cover (red frame arrow) before sending it for repair.

Please use static bag packaging machine.

Machine-tie 2 to 3 circles of bubble bags, place them in the center of the carton, and fill the surrounding area with filler.

Tie the bubble bag 2~3 times with the machine and place it in the center of the carton.

Use other filling packaging materials or soft materials to fill the excess space in the box with packaging materials so that the machine will not shake.

Accessories such as bases or stands should be properly packaged in bubble bags or cushioning materials to avoid damage to the accessories.

Pack the machine properly in bubble bags or soft materials (3~4 cm thick) to avoid product damage.

Use filling packaging materials or soft materials to fill the excess space in the box with packaging materials and cover the top of the machine with filling material to prevent the machine from shaking and being crushed.

Use wide tape to seal the box at the red frame.

Examples of inappropriate packaging

"Without using appropriate packaging materials as buffer zones or soft, flimsy cartons will result in extrusion and deformation during transportation, which can easily damage the product. If the carton is too small, there will be no remaining space around it to insert buffer packaging materials, and the machine may be easily damaged."
Product damaged by accident, abuse, disaster, improper use (including failure to follow instructions or warnings), improper maintenance, improper packaging, neglect, misuse, operator error;
If the product serial number barcode is re-posted, forged or altered, or the barcode is damaged so that the warranty period cannot be read, MSI's warranty will not apply regardless of whether the product is under warranty or out of warranty.

Inappropriate packaging: No tape used to seal the box.

Inappropriate packaging: Please do not use courier bag directly as it does not provide any protection for the product being sent for repair.

Laptop

Motherboard

Graphics Card

Desktop

Monitor