Currently, only some regions (Taiwan, EU regions, NA regions) are available for applying the online RMA service. If your regions are not included in the list, please contact us:

Online RMA Procedure:
  • To begin the process of applying online RMA Procedure, please select your product line on the Support Page.

  • Please find the Online RMA Request Icon.

  • You’ll be direct to our End User RMA Request Form. Please read the instructions carefully and fill out the required information.

  • After filling out the form, please allow 2 working days to process your RMA request, and you will be emailed your RMA number and shipping instructions. (Exception: Holiday seasons may cause processing delays)

  • If you are still experiencing problems please contact our customer support team.